Legal
Refund & Cancellation Policy
Last updated: June 2025 · Effective immediately
We want every client to be satisfied with our work. This policy outlines the terms under which refunds and cancellations are handled for services provided by Sam Art Studio. Please read it carefully before making a purchase.
1. Nature of Our Services
Sam Art Studio provides digital marketing services including Social Media Management, SEO, Graphic Design, Website Development, Content Creation, and Paid Advertising (Meta/Google Ads). These are digital and professional services that involve significant time, effort, and resources upon engagement.
Due to the digital nature of our work, refunds are evaluated on a case-by-case basis as described below.
2. Refund Eligibility Summary
| Scenario |
Refund Status |
| Cancellation within 24 hours of payment, before work begins |
Full Refund |
| Cancellation within 3 days, minimal work done (<20%) |
Partial Refund (up to 70%) |
| Cancellation after work is 20–50% complete |
Partial Refund (case by case) |
| Cancellation after work is more than 50% complete |
No Refund |
| Service delivered and approved by client |
No Refund |
| Recurring monthly services (after billing cycle starts) |
No Refund for current cycle |
| Technical failure or duplicate payment |
Full Refund |
3. Cancellation Policy
- Within 24 hours: If you cancel your order within 24 hours of payment and work has not yet commenced, you are eligible for a full refund.
- After 24 hours: If cancellation is requested after work has begun, the refund amount will be calculated based on the percentage of work completed at the time of cancellation.
- Monthly retainer services: Cancellations for recurring services must be communicated at least 7 days before the next billing cycle. No refunds are issued for the current billing cycle once it has started.
4. Non-Refundable Situations
Refunds will not be provided in the following circumstances:
- The service has been fully delivered and approved/accepted by the client.
- The client has not provided required information, approvals, or assets on time, leading to delays.
- The client changed their requirements after work had already begun based on the original brief.
- Dissatisfaction with results from third-party platforms (Google, Meta, etc.) that are beyond our direct control, such as ad performance, organic reach, or algorithm changes.
- Work-in-progress deliverables for design or development services that have reached more than 50% completion.
5. How to Request a Refund
To initiate a refund request, please contact us within the eligible timeframe:
- Email: info@samartstudio.in with subject line: "Refund Request – [Your Name / Invoice Number]"
- WhatsApp: +91 70092 02379
Please include in your request:
- Your full name and contact details
- Invoice number or payment reference
- Date of payment
- Reason for refund request
6. Refund Processing
- All approved refunds will be processed within 7–10 business days of approval.
- Refunds will be issued to the original payment method used at the time of purchase.
- Bank transfer charges, payment gateway fees, or transaction costs may be deducted from the refunded amount.
- We will notify you via email once the refund has been processed.
7. Dispute Resolution
If you are not satisfied with our decision on a refund request, please contact us at info@samartstudio.in. We are committed to resolving disputes fairly and professionally. If an amicable resolution is not reached, the matter will be subject to the jurisdiction of courts in India.
8. Contact Us
For any questions about this Refund Policy, please contact us: